![]() This is quicker because it eliminates the time it takes for you to communicate your order with the order taker.Įdit: By ordering through the app, you also do not have to scan your app at the window as the order is already connected to your account and will register the points within minutes or hours from the transaction. Send us your questions, comments or feedback so we can serve you better. Your order is pulled up, sometimes we will repeat the order back to you or simply tell you to pull up while your order is being prepared. How do I submit a missed transaction request How many times can I submit a missed transaction request Still have a question We love hearing from our customers. The benefits of online ordering in the drive-thru is that you tell the order taker at the box you have a mobile order, provide your name, and we can pull your order up from our database (this is very simple to do and only two taps away). ![]() You cannot make an order (Drive-thru or inside pickup) without a form of payment attached to your app. This means that your order will not be charged until that bottom is pressed, and only after conferring your order in case there are any issues. How do I report a wrong order on Chick-Fil-A app Chick-fil-A, Inc. From your transaction history, you can tap, Submit a missed transaction and enter the receipt details in the app. Once you make an order and say you’re picking it up in the drive thru (as you said) the person at the window will hit a red button on their screen that signifies that you “prepaid” for the order on your mobile app. If you forgot to scan your Chick-fil-A One QR code, you may request credit for a missing transaction within 7 days of the date on your receipt. ![]() This can be your card or you can add money to your CFA mobile account. In the payments section of your account, add a form of payment.
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